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During the wake of the COVID-19 pandemic, we hope you and your family are doing as well as can be expected during this difficult time.

At Trinity HealthShare, we are carefully monitoring this situation, both domestic and internationally, and we have put plans in place to best serve our membership should social distancing measures require Trinity personnel to work remotely.

At this point, there are many confirmed cases in the United States, leading to school closures and remote work situations; it is a very real possibility that you or your family may come into contact with this virus, and at Trinity HealthShare, we aim to keep your family safe by encouraging the CDC’s Steps to Prevent Illness.  For further information, please visit the CDC’s website.

Symptoms of the virus can range from mild to severe and may include fever, cough and shortness of breath. If you have these symptoms or think you have been exposed to coronavirus, you should first stay home and use your FirstCall Telemedicine program feature to speak with a provider. Trinity HealthShare members can access FirstCall Telemedicine online at FirstCallTelemed.com or by calling 866-920-DOCS (3627). Contact information for FirstCall Telemedicine also can be found on your member ID card.

Further, according to the CDC, “Older patients and individuals who have severe underlying medical conditions or are immunocompromised should contact their healthcare provider early, even if their illness is mild. If you have severe symptoms, such as persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips of face, contact your healthcare provider or emergency room and seek care immediately. Your doctor will determine if you have signs and symptoms of COVID-19 and whether you should be tested”.  If you have a medical emergency, seek medical attention at your nearest medical facility; the CDC recommends for you to let the medical facility know you are in route and that you are showing coronavirus symptoms.

At this point, testing is not widely available. Trinity HealthShare is closely monitoring this situation and will let you know more as progress is made regarding testing and treatment. 

To find in-network providers based on your specific program, please visit https://www.trinityhealthshare.org/network/ or call Trinity’s Member Service line at (844)834-3456. To update personal or payment information, you can also login to your member portal.  

At Trinity HealthShare, we are praying for the safety of our members, the wisdom of our country’s officials and the courage of our medical professionals and first responders. Should you be in need of prayer, your community of care is here to support you. Please contact us at https://www.trinityhealthshare.org/resources/prayer-request/ to submit a confidential prayer request.

If you have any questions about the program or know someone who would benefit from our membership, please visit https://www.trinityhealthshare.org/ and fill out the form or call (844) 412-3019. Program enrollment is available 365 days per year. Trinity is not insurance.

With His blessings,

Trinity HealthShare